Otolift Stairlifts privacy policy
Effective Date:
This policy (“Privacy Policy”) describes how Otolift Trapliften B.V. a company organized and registered under the laws of the Netherlands with its registered offices at Lekdijk-Oost 27, 2861 GB Bergambacht, the Netherlands (“Otolift” or “we”), collects and uses personal information from users across various platforms, including https://www.otolift.com/, other websites, mobile Sites, services, applications, and platforms operated by Otolift where this Privacy Policy is featured or referenced, or where no separate Privacy Policy is provided, as well as from customers who interact with us through other channels (collectively, the “Sites”). The words “user,” “you” and “your” in this Privacy Policy refer to a user of the Sites.
The Sites are operated by Otolift. The words “user”, “you” and “your” in this Privacy Policy refer to a user of the Sites. Please read this Privacy Policy carefully, as it applies each time a user accesses the Sites and uses their services.
By using the Sites, you represent that you have read, understood and agree to be bound by this Privacy Policy, the Cookies Policy, and the Sites’ Terms and Conditions (collectively, the “Sites Policies”). If you do not agree with the Sites Policies, please do not access or use the Sites.
Types of Information We Collect from Users and How We Collect it
When you use the Sites, we may collect your (i) personal information (data that personally identifies you), or (ii) aggregate information, concerning your use of the Sites and your account activity (e.g., number and times of logins, most frequently visited pages, IP address, etc.), which does not personally identify you.
We collect the categories of personal information outlined below from the following sources:
Information Provided by You
The categories of personal information we may collect from you include your first name, last name, email address, telephone number, street address, ZIP code, and state.
Inquiries
We collect personal information that you voluntarily provide when you contact us or inquire about our services or products or request a quote, such as your name, email address, phone number, address, and any other information you provide.
Please be aware that if you do not allow us to collect certain personal information from you, we may not be able to deliver certain services to you. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to provide your information.
Automatically Collected Information
When you access or use our Sites, some information not associated with specific users, such as device type, general location information, IP address, cookie identifiers, webpage traffic, and access time is automatically collected in order to ensure the Sites’ functionality.
Cookies
The Sites use cookies. A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies.
We use cookies to identify you when you access the Sites, to personalize your experience on the Sites, and to analyze our traffic.
When you first visit our Sites, we provide you with a choice to either accept or deny certain cookies. If you choose to decline cookies, some features and services of the Sites may not function as intended. Certain cookies are fundamentally necessary for the Sites to function properly and cannot be disabled. For more information about our cookies please see our Cookies Policy.
We use Google Analytics 4 to collect information regarding how users interact with the Sites in order to improve website performance and user experience.
Communications with Otolift
Customer Service
If you contact us by phone or email, we will collect certain personal information from you, such as your name, address, email address and phone number. We may need to use your personal information to further contact you to respond to your inquiry or request.
How We Use Your Information
Your information is processed using primarily electronic means and is used, without limitation, for the following purposes:
Quotes and Applications
We use the information we collect to process and respond to your request for a quotation and to forward your inquiry to our U.S. partner, Harmar Mobility.
Customer Service
If you have requested further information or otherwise requested that we contact you, we will use your personal information to respond to such a request. We may also use your information to send you confirmation of communications related to your inquiry.
General Business Purposes
We may use information collected to maintain the day-to-day operation and security of our Sites, to protect the integrity of our business, and for analytics and technical assistance purposes.
Legal Purposes
We may collect and use personal information to enforce our contracts, resolve disputes, carry out our obligations and enforce our rights, and to comply with applicable laws and legal processes.
We do not sell personal information.
How We Protect Your Information
The Sites use Secure Socket Layer (SSL) / Transport Layer Security (TLS) software and similar encrypting systems to protect your information when submitted through the Sites.
Only authorized employees and agents may access user information on a need-to-know basis and only for the purposes set forth in this Privacy Policy.
We use secure Microsoft 365 business email systems and multi-factor authentication (2FA) to protect access to submitted information.
While we make reasonable efforts to ensure your information is processed and stored in a secure manner, we cannot guarantee the security of data transferred over the Internet.
Where We Store Your Information
Otolift is based in the Netherlands. Information submitted through the Sites is processed and stored within the European Union using secure Microsoft 365 systems.
When you submit a request through our Sites, your information is shared with Harmar Mobility, located in the United States. Once shared, Harmar Mobility independently determines how your information is processed.
By submitting your personal information to us, you acknowledge that your information may be transferred to and processed in countries outside your state or country of residence, including the Netherlands and the United States.
Sharing Your Information
We will not sell or otherwise disclose your information, except as described in this section.
Generally, when you submit a request through the Sites, your personal information is shared with Harmar Mobility, our U.S. distribution and service partner. Harmar Mobility independently determines how your information is used after it is received.
We may also share your personal information with:
Authorized Service Providers
Third-party service providers that support our website operations, such as analytics providers.
Successors in Interest
In the event of a merger, consolidation, sale, or other corporate transaction.
Professional Advisors
Our legal, financial, insurance, and other professional advisors.
Law Enforcement
When required to comply with applicable law or legal process.
How Long We Store Your Personal Information For
Otolift retains personal information only as long as necessary to fulfill the purposes described above.
Form submissions received via email are automatically deleted from our systems within thirty (30) days of receipt. We do not maintain a long-term customer database for website inquiries.
Links to Third-Party Sites
The Sites may contain links to third-party websites. This Privacy Policy does not apply to the collection and use of information by such third-party websites.
Changing, Updating, or Removing Your Information
You may update, correct or request removal of your personal information by emailing us at privacy@otolift.com.
We may ask that you identify yourself and the information you wish to access, change or delete for security purposes.
Opting-Out of Our Marketing Communications
We do not send marketing communications through this Site. If you receive communications from Harmar Mobility, please refer to Harmar Mobility’s privacy policy for information on opting out.
Do Not Track Settings
Our Sites do not recognize Do Not Track signals. Third parties such as analytics providers may collect aggregate information about users’ online activities over time and across websites.
Rights of California Residents
Pursuant to California Civil Code Sec. 1789.3, California resident users may file complaints with the California Department of Consumer Affairs.
We do not sell personal information. California residents may request information regarding our privacy practices by contacting us at privacy@otolift.com.
Children’s Rights
We do not sell products for purchase by children. If you are under 18 years old, you may use the Sites only under the supervision of a parent or guardian. In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect, solicit or use personal information of children under the age of 13 provided without parental consent. Should we become aware that a user under the age of 13 has registered without verifiable parental consent, any such information will be deleted.
Updates to Our Privacy Policy
Otolift may amend or update all or any portion of this Privacy Policy, at any time, without notice, in its sole discretion. Please access this section regularly to verify if any changes were made to our Privacy Policy and to review the updated Privacy Policy.
Contact Information
If you have any questions or comments about this notice, the ways in which Otolift collects and uses your information described above, your choices and rights regarding such use, please do not hesitate to contact us at privacy@otolift.com